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Returns and Refunds

Che Performance

We want you to get exactly what you ordered, in good condition. Here's how returns, refunds, and cancellations work.

1. Order Cancellations

You can cancel your order for any reason, at no cost, as long as it hasn't shipped yet. To cancel, contact us as soon as possible with your order number. Once an order has shipped, it can't be cancelled, and our return policy below applies.

2. When We Accept Returns

We accept returns for a refund only when the issue is our fault. That means:

  • We sent the wrong item
  • The item arrived damaged
  • Any other error on our part (for example, a missing component or a defective part)

3. When We Do Not Accept Returns

We do not accept returns or issue refunds for:

  • Parts that don't fit your vehicle
  • Change of mind, or you no longer want the item
  • Ordering the wrong part for your application
  • Parts that have been installed, used, modified, or damaged after delivery

It is your responsibility to confirm fitment and compatibility before ordering. If you're unsure, contact us before you buy and we'll help you check.

4. How to Request a Return

  1. Contact us within 14 days of delivery. On contact form click order placed and fill out all information.
  2. Include your order number, a description of the problem, and clear photos of the item, the packaging, and any visible damage or shipping label.
  3. We'll review your request and reply within 1-2 business days. If it's approved, we'll send you return instructions and a prepaid shipping label.

Please keep all original packaging until your claim is resolved. For damaged shipments, don't throw away the box, because we may need it to file a claim with the carrier.

5. Return Shipping

If your return is approved, we pay for return shipping. Please use the prepaid label we provide. Returns sent without our approval, or shipped on your own label, may not be accepted or reimbursed.

6. Condition of Returned Items

Returned items must be unused, uninstalled, and in their original packaging with all parts and hardware included, unless the item arrived damaged or defective.

7. Refunds

Refunds are issued to your original payment method within 5-10 business days after we receive and inspect the returned item. Your bank or card company may take additional time to post the refund. We do offer store credit or exchanges.

8. Lost or Delayed Shipments

If your order hasn't arrived within 14 business days of the ship date, contact us and we'll look into it with the carrier.

9. Questions

Contact us